Erste Group Factsheet

Founded in 1819 as the first Austrian savings bank, Erste Group went public in 1997 with a strategy to expand its retail business into Central and Eastern Europe (CEE). Since then, Erste Group has grown through numerous acquisitions and organic growth to one of the largest financial services providers in the Eastern part of EU in terms of clients and total assets.

Erste Group Presence

Data Processing Information

If you have agreed with the use of cookies, Erste Group Card Processor d.o.o. (hereinafter: EGCP) can use collected information in order to provide more effective user service, facilitate the use of the website by removing the need for frequent entering of same information or for the adjustment of the website to your personal inclinations and interests.

Privacy Policy

Browsing (hereinafter: website) is anonymous and identifiable information is not collected.

EGCP automatically collects information regarding the devices used to access this website and it uses such information for the purpose of offering its services, maintaining their quality and getting general statistical data related to the use of the website.

If you will provide EGCP with any of your personal data during your visit to this website, we are informing you that EGCP, acting as the Controller of all users personal data which are collected by use of this website, will protect and use your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant Croatian National Data Privacy Legislation. Accordingly, you are entitled to use all of your rights related to your personal data which are defined by the GDPR (the right to be informed, right of access, right to rectification, right to erasure, right to restrict processing, right to data portability, right to object, rights in relation to automated decision making and profiling) at any time. By providing us with your personal data you are confirming that you have done that voluntarily and that you allow us to use that data only for the purposes for which your personal data are provided to us.

For all additional information, questions and complaints regarding the usage, processing and protection of your personal data you can contact Data Protection Officer by e-mail:, by phone: +385 1 3078650 or in writing to our address: ERSTE GROUP CARD PROCESSOR d.o.o., Radnička cesta 45, 10000 Zagreb, Croatia, att. Data Protection Officer.

Your eventual complaints related to the way how we are collecting, processing and using your personal data you can also submit directly to the Croatian Personal Data Protection Agency, i.e. Agencija za zaštitu osobnih podataka (AZOP).


Contact and Location

Erste Group Card Processor d.o.o. 

Radnička cesta 45
10000 Zagreb

+385 1 3078 666

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